SREs (Site Reliability Engineers) have a broad spectrum of goals and objectives. Above all, ensuring application reliability and an excellent customer experience is critical. SREs require frameworks to accomplish this effectively and at scale. Observability is the one with the most momentum, which is not synonymous with monitoring. This article will review why observability is essential and how to accomplish it.

Observability is vital in site reliability engineering for interpreting the behavior of complex systems, finding code issues, and addressing them as they arise. In addition, it enables engineers to take corrective action right away, reducing downtime and ensuring that systems remain dependable and highly available.

What’s driving the need for observability?

The transition to Observability was a requirement that grew out of monitoring. The drive to develop quicker, fulfill consumer expectations, and embrace automation created an environment conducive to Observability. Many challenges faced by SREs are driving observability an essential component:

  • Systems and applications are becoming increasingly complicated, giving rise to “unknown unknowns.”
  • Frequent deployments increase the chance of failure, demanding immediate identification to avoid disrupting the user experience.
  • The toolkit is growing and becoming more challenging to manage using manual or inefficient techniques.
  • Automated systems and processes.

How to achieve observability?

SRE work and business goals are integral to each other. Users determine a system’s reliability, making it one of its most important qualities. Observability-driven automation is becoming essential in solving the challenges and assuring software delivery’s long-term success. Automation and artificial intelligence (AI) will be required to grow SRE. SRE teams may improve decision-making and become more productive by including automated configuration, collection, and assessment of observability data into delivery pipelines, which uses automation to boost speed, efficiency, reliability, and security.

Obtaining Observability entails gathering several sorts of data that will give actionable insights. Although this can incorporate data from numerous sources, the following are some of the few popular approaches for achieving Observability:

  • Logging:
    Logging is the process of gathering and storing data about the occurrences of events an application or system. Logs are used to describe circumstances at a specific moment in time. They can be made in structured, binary, or plain text records. This information is essential for debugging difficulties since it captures information about the error or incident that caused the problem.
  • Metrics:
    Metrics are numerical data used to assess the resources of an application or system over time. For example, processor or memory utilization with timestamps may be included in metrics. Data can originate from various sources, including APIs and servers, and can be raw, computed, or aggregated. Metrics can assist you in monitoring system performance. 
  • Tracing:
    The technique of tracking an operation through a system is known as tracing. This information (traceability) allows you to monitor how the procedure is carried out from start to finish. In addition, the ability to follow this path aids in identifying challenges that arise at various stages of the process.

The best practices for achieving observability

There are various recommended practices to follow to achieve Observability in your organization.

  • Data should be collected from all system layers, including the application, database, network, and infrastructure.
  • To gain a complete picture of the system, combine data-collecting methods such as logging, tracing, and metrics.
  • For logs, use both short-term and long-term storage. This allows you to keep track of occurrences over time, making it easier to discover and address problems.
  • Make use of standardized formats. This will enable you to transfer data between tools and systems.
  • Data can be analyzed in real-time. Use technologies like dashboards and alerts to detect problems as they occur.
  • Send out alerts as soon as possible. Then, when an issue emerges, make sure that the appropriate persons are alerted.
  • Reduce the time and effort required to solve problems by automating whenever possible.


The importance of Observability is determined by its organizational impact. When engineers and developers can detect issues in real-time, determine the root cause, and resolve them instantly, it results in reduced downtime, a better experience, and satisfied consumers for any organization.

As systems become ever more complex, it is critical to have an observability platform to stay up: handling cloud-native environments, dynamic microservices and containers, and distributed systems. In addition, modern Observability makes an otherwise complicated and often solid infrastructure accessible to engineers and other stakeholders. 

Businesses benefit from Observability because it allows them to understand consumer satisfaction better. For example, understanding how satisfied people are with your services lets you judge what work should be prioritized. In addition, this greater understanding of systems will help engineers lower the cognitive effort required to build and maintain them, allowing smaller, multifunctional teams to be more productive.

About The Author

Rejith Krishnan

Rejith Krishnan is the co-founder and CEO of CloudControl, a startup that provides SRE-as-a-Service. He’s also a thought leader and Kubernetes evangelist who loves to code in Python. When he’s not working or spending time with his two boys, Rejith enjoys hiking in the New England outdoors, biking, kayaking, and playing tennis.