Legal

Privacy Policy

Last updated: May 2025

1. Owner and Data Controller

eCloudControl (Cloud Control Solutions LLC) is the data controller responsible for your personal data collected through this website and our services.

Contact: info@ecloudcontrol.com

  • 1600 Providence Hwy, Walpole, MA 02081, USA
  • ACE-12, 4th Floor, C-DAC Building, Technopark, Trivandrum, Kerala, India 695581
  • DMCC Business Centre, Dubai, UAE

2. Data We Collect

We may collect the following categories of personal data:

  • Contact data: name, email address, phone number, job title, company name.
  • Usage data: IP address, browser type, pages visited, time spent on pages, referring URLs.
  • Communications: messages sent via contact forms or email.
  • Cookie data: session identifiers and analytics preferences (see our Cookie Policy).

3. How We Use Your Data

We process personal data for the following purposes:

  • Responding to enquiries and demo requests.
  • Providing and improving our services.
  • Sending service updates and relevant communications (with consent).
  • Analytics and website performance monitoring.
  • Compliance with legal obligations.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent: where you have explicitly agreed to processing.
  • Legitimate interests: to operate, improve, and secure our services.
  • Contract performance: where processing is necessary to fulfil a service agreement.
  • Legal obligation: where required by applicable law.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., cloud hosting, analytics, email delivery) acting as data processors on our behalf under appropriate data processing agreements. We may also disclose data when required by law or to protect our legal rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase your data ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability — receive your data in a structured format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at info@ecloudcontrol.com.

8. Security

eCloudControl is ISO/IEC 27001:2022 and SOC 2 certified. We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

We use cookies and similar tracking technologies. You can manage cookie preferences via the banner displayed on your first visit. Essential cookies necessary for the site to function cannot be disabled.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact: info@ecloudcontrol.com